Top Tier Events Return & Cancellation Policy

At Top Tier Events, we take pride in delivering luxury experiences with the highest level of service and professionalism. Due to the custom nature of our services and event rentals, we have the following return and cancellation policy in place:

Deposits & Payments
• All deposits are non-refundable and secure your event date, rentals, and design time.
• Full payment is due by the agreed-upon date in your invoice or contract.

Cancellations
• Cancellations made 21 days or more before your event may be eligible for a credit toward a future event within 12 months.
• Cancellations made within 20 days of the event are non-refundable and not eligible for credit due to design time, materials ordered, and labor scheduled.

Weather & Outdoor Events
• If weather impacts an outdoor event, we require a backup indoor location.
• We are not responsible for weather-related cancellations. If no backup location is provided, the event is considered a cancellation and the same policy applies.

Custom Orders & Rentals
• No returns or refunds are accepted on custom builds, balloon installations, or special order items.
• Damaged or missing rental items will be billed at full replacement value.

Rescheduling
• We allow one reschedule (if date is available) with at least 14 days’ notice. Rescheduled events must take place within 6 months.

By booking with Top Tier Events, you agree to these terms. We’re committed to making your event unforgettable and appreciate your understanding of our policies.